How we work

How we work

Working With Barnes Commercial

At Barnes Commercial Insurance Broker, we support small-to-medium enterprises with finding suitable commercial insurance and providing advice and guidance on how to manage business risk. We collaborate exclusively with select industries rather than focusing on individual insurance products, which allows us to concentrate on delivering tailored solutions for those working within these industries.

Selecting a partner to help you to make sure your business is protected against potential risks should be something you take seriously. The future of your livelihood or business may depend on the insurance cover that you have in place, should the unexpected occur.

As an independent insurance broker, you can trust us to find you the right insurance cover for your needs, for now and for the future.

You can find out more in our FAQs.

Get in touch

Barnes Commercial

Talk to us today about how we
can help you mitigate risk and
find the right insurance cover

Call our experienced team on
01480 272727 or complete our
enquiry form below

Barnes Commercial Insurance Broker

Trusted, impartial advice

We can provide you with impartial advice and guidance on how to best protect you and your business against potential risk.

We believe in providing a truly personal service for our clients. You will be partnered with a dedicated commercial insurance broker who will work closely with you to explore the potential risks you face and build tailored insurance programmes to mitigate disruption as effectively as possible.

By using only A-rated, reputable insurance providers and ensuring we stay well connected in the commercial insurance market, we remain up-to-date with the most recent market offerings and changes, so you can be confident that any insurance we suggest will be appropriate for your needs.

If you need a review of your insurance or to arrange a new policy feel free to call us on 01480 272727 and speak to a member of the team who will be happy to help.

Exceptional advice from our experienced team

Get in touch today
Call 01480 272727

More than just insurance we provide bespoke industry-led risk management advice

Partnering with Barnes Commercial is more than just an insurance policy purchase. We really care about your business and the challenges you are facing and want to help you to prosper.

Our support and advice extend beyond the policy purchase. Once your insurance products have been arranged, we will check in with you on a regular basis to make sure that your requirements haven’t changed. Should external factors result in changes to the policy provided by your insurer, we’ll get in touch immediately to let you know how this will affect you, and of course, we’ll contact you for a policy and business risk review nearer to the time of your renewal date.

In addition to this our clients can benefit from our risk management information hub, which provides free information and online courses, complete with certification, on a variety of risk management practices including H&S and HR. Find out more about the risk management hub.

Programmes in this valuable resource include healthy working, manual handling, data protection awareness and fire safety courses.

We are passionate about providing you with exceptional service and forming authentic long-term relationships so that you feel comfortable contacting us for business advice and guidance when needed.

Our frequently asked questions will help to answer any questions you may have about working with us – and if we don’t answer your query here, feel free to contact us on 01480 272727 and we’ll be happy to help.

Frequently Asked Questions

Why Barnes Commercial Insurance Broker?

We are an independent commercial broker with a wealth of industry knowledge and really understand your business sector. This means we can provide tailored advice and recommendations to allow you to choose the right policies to protect your business.

We offer:

  • Exceptional service – we understand the insurance needs of your industry and offer valuable advice and guidance
  • Reassurance – as an independent broker we have complete impartiality making our recommendations a trusted choice
  • Freedom from worry – we help you to manage your risk so you can focus on your business
  • A personal approach – your dedicated account executive is available when you need advice
  • Tailored solutions – you get the right cover for your unique needs
  • More than just insurance – we offer additional guidance on business risk management including H&S and HR
  • We partner with A rated insurers – delivering comprehensive insurance products you can have complete confidence in
  • Help with claims support – we are on hand to answer your questions and offer guidance for a fast and fair outcome

How do I get a quotation?

Our experienced brokers are available to talk through your requirements Monday to Friday from 9am to 5pm. Find the contact details on how to contact us below:

Telephone: 01480 272727


Or you can complete our enquiry form and we will get back to you.


What is the quotation process?

If you have chosen to contact us by phone, we can discuss your requirements immediately. Alternatively, if you have contacted us by email or our contact form, we can arrange a convenient date and time for a face to face meeting, arrange a video call, or a telephone call.

Your dedicated account executive will talk with you about your commercial insurance cover requirements and together, explore the potential business risks you face. After agreeing the protection you will need, we will create a tailored risk programme by working with our A rated insurer partners. The insurance cover details and cost will be presented to you for your consideration.

If you decide to proceed, payment will be to need to be arranged by BACS, credit/debit card or direct debit (for instalment options), prior to or on the day of the policy commencement date.

Find out more about our credit plan options below.

Your insurance policy documents can be emailed to you or sent via post, depending on your requirements.

How long will my insurance quotation take?

We always aim to provide you with details of the best insurance cover for your needs, at the best price, as quickly as possible. A tailored insurance quotation based on the needs of your business will typically take between 1 -3 days as we will look to find the right insurance cover at a competitive price. The time taken will ultimately depend on the complexity of your business and the type of insurance products and cover required.

How do I make an insurance claim?

Should you need to make a claim, your policy documents will contain your policy number, details of what is and what is not covered by your commercial insurance policy along with the telephone number for the insurer claims line. In the first instance you should contact your insurer directly to begin the claims process.

If you are having difficulty locating this information, please call us and we will be pleased to help.

If you have a commercial combined policy with us and have taken advantage of our additional Loss Recovery insurance, (available with our partners Lorega) –  should your claim be more than £5,000, a dedicated expert loss adjuster will help to ensure your claim is settled quickly and fairly. Find out more about our Loss Recovery insurance here.

We can also support you with impartial advice and guidance if required during the claims process.

You can contact us on 01480 272727 or email us at

What types of Business Insurance Cover do you offer?

The types of commercial insurance cover we are able to secure for our clients depends on which market sector they operate in.

You can find out what sectors we service here – Who we cover

Typically, the commercial insurance cover that we can arrange for you can include:

Can I pay my insurance in monthly instalments?

Barnes Commercial offers credit facilities managed through our trusted partner Close Brothers Premium Finance.

Please contact us for further information on this service. You can call us on 01480 272727 or email on or complete our enquiry form.

Can I arrange my cover in advance of the policy renewal date?

Yes, we would be delighted to talk to you prior to your policy renewal date. Typically, most insurers can arrange cover up to 30 days before renewal.

Depending on your requirements and how complex they are it would probably be sensible to start the process before this, so that we can explore in detail, the risks you and your business potentially face. With an ever-changing business landscape, you might find that you require more or even less cover than last year. Better to allow the time to get the right policy in place that fits your exact needs, than hastily organise insurance cover that’s not fit for purpose and could expose you to unnecessary risk.

You can call our experienced team of advisers for guidance on the right insurance cover on 01480 272727.

How will I receive my insurance documentation?

Your commercial insurance policy documents can be emailed to you, or we can post them to you – whatever works best for you.

What do I do if I need to make a change mid-way through the policy?

It’s not a problem to make a change to your policy during its term. Simply call us on  01480 272727 or email on and we will be happy to assist.

Depending on the change you need to make you may incur an administration fee, or if the change is significant, we may suggest a different policy. Our experienced team will be able to talk through the right options for you and your business.

Contact us today

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