Care Home Case Studies

Elderly Care Home

Our client is a director of an elderly care home based in Hampshire. He came to us after struggling to find cover with his incumbent provider following a change of business situation – the company status had recently changed from a partnership to a limited company. This means that technically the limited company is seen as a new entity, requiring the registration process with the CQC to start again. As a result, his provider was unwilling to offer terms leaving the business open to risk and the incumbent broker – a large multi-National, was only able to secure terms at an exorbitant rate.

We wanted to help the care home secure a programme of robust covers at an affordable premium with a trusted insurer, providing peace of mind that if something unexpected should occur, they would be fully protected.

As an independent broker we approached our A rated insurer partners to find the best solution for Sundial Cottage Rest Home. We arranged an extremely competitive quotation in comparison to our competitors, in a short time frame, that met all the requirements of the care home.

Excellent Service

Neil Sykes, Director of Sundial Cottage Rest Home said:

“The care insurance market has hardened dramatically and at one point it seemed I would not get cover for the coming year.  My broker of the last three years could not help, and they are a major broker in the social care field.  I still await their response with three days to the end of my current policy! Barnes not only persevered and found a company prepared to offer cover, at a competitive rate, but succeeded when all other brokers did not want to help.

I am very grateful and happy I came across Barnes. Thank you.”

Care Home 'requires improvement'

We recently arranged comprehensive cover for the owner of a group of care homes, all with ‘requires improvement’ ratings.

The care home owner had been refused renewal terms by his existing provider and was only being insured through an extension. Unable to find cover elsewhere this was a stressful situation for the care home owner and one which needed to be handled with care and sensitivity.

Following an in depth review of the business risk exposure we approached one of our specialist, hand selected insurer partners and worked tirelessly to get the right levels of cover at an affordable premium.

We were delighted to have been able to help secure cover in just ten days.

The peace of mind that this robust insurance solution provides is invaluable to our client, who can continue to focus on providing the best care for the residents in his facilities.

Exceptional Service

Andrew Isiakpere, Director at Discovery Care (trading as Mont Calm) said:

“Luke was very helpful from the beginning and maintained the same professionalism throughout the whole process of placing insurance policy through Barnes for one of our care homes. It was a challenging situation for us due to the “Requires improvement” rating that our care home had at the time and our extension would have expired, but Luke assisted us in such an efficient and timely manner. We’re completely reassured that we have adequate protection in place now.”